FAQ

Frequently Asked Questions and Answers

App Installation

Featured FAQ
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How do I get started installing apps from the apps@nasa.gov website to my iOS (iPad/iPhone/iPod)?

Step One
Prior to beginning the installation process please ensure you have the proper settings enabled on your iPhone for use with Launchpad. This can be accomplished by selecting "Settings" from the screen of your iPhone. Once you have selected "Settings" a new screen will appear. From this screen scroll down to select "Safari". Once the Safari attributes are visible scroll down until you see a section labeled "Privacy". From the Privacy section select the field labeled "Accept Cookies" and ensure this field is set to "From visited". Once you have done this you may exit out of settings by pressing the round/home button (square inside of circle) on your iPhone (at the bottom base of the screen).
Step Two
From your iPhone screen select the icon labeled "Safari". Once Safari has launched on your iPhone type apps.nasa.gov into the url (address bar of safari). Once the apps@nasa page is displayed select the icon labeled "Browse the Apps". Once the page has been refreshed click on the mobile app you want to install. Once you have selected the mobile app for installation the page will be refreshed. Underneath the icon of the mobile application you will see a small link labeled "Sign in" to download app. Once you have selected the "Sign In" link you will be prompted to enter your AUID and your associated launchpad password. If you are uncertain of your launchpad password you can visit https://launchpad.nasa.gov to verify. We recommend completing the verification process from your desktop/laptop.
Step Three
Once you have been authenticated into apps@nasa you will be redirected back to the page with the mobile app you had previously selected for downloading. You should now see a yellow/orange bar appearing below the mobile app icon. Select this field/link and the download process will begin. You will be prompted with a txt box asking you to cancel or install, so please select "Install".
Step Four
Once installation is complete you will see the mobile app icon installed on your iPhone. When you select the application will launch, and you will be asked to authenticate using your AUID and associated Launchpad password. After you have successfully authenticated it will prompt you to enter a 4 digit pin for future authentication. You may choose to do this or not. If you do not enter a pin you will be prompted each time to enter your AUID and password, however if you choose a pin you will only be prompted to enter the pin on future visits.

From Desktop/Laptop
Open your internet browser and navigate to https://apps.nasa.gov
Click on the tab labeled "Apps" found to the right of the page
Click on the app for downloading
Select the "Downloads" tab from the new page displayed
Click on the link for the mobile device you will be syncing to A popup window is displayed – select sign-in
You will be redirected to launchpad – please enter your launchpad credentials
Once authenticated via launchpad you will be redirected back to apps@nasa
You will need to select the download tab again, and then click on the link for your device
The download process will begin and iTunes will open on your desktop/laptop for storage
Sync your iPhone and/or iPad to iTunes and you should be all set with the app on your mobile device

Working with the CIMA Team FAQ

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What services does CIMA provide?

With our catalog of Mobile Application Services and Products you can extend your key enterprise information and business processes anywhere, any time through any mobile device. Our wide range of service offerings and products depicted in the 4 quadrants below enable customers to select services that most appropriately fit their organizational needs and requirements.

How do I obtain CIMA services

Contact us at msfc-cima@mail.nasa.gov to begin the conversation.

What applications are available?

Available applications are shown in the Applications section of apps@NASA. This address is accessible to mobile devices and desktop computers/laptops.

Any apps which are in beta testing are indicated as such - and their availability is provided on an "as-is" basis. If you choose to use beta apps we ask that you provide feedback on your experience by sending email to msfc-cima@mail.nasa.gov.

Users looking for publicly available mobile applications from NASA should visit http://www.nasa.gov/connect/apps.html and/or the publicly available storefront for the respective platforms (Apple AppStore, iTunes, Android Market, etc.)

Developers looking to create a publicly available mobile application should visit Emerging Technologies and Desktop Standards (ETADS).

What devices are supported?

We are currently supporting the following devices:

  • Apple devices(iOS): iPhone, iPad and iTouch
  • Android devices: phones and tablets

* Supported devices must be updated with the latest operating system available from their respective manufacturers. Supported devices must also have connectivity to the Internet (3g, 4g, wireless, etc.)

How do I install an application to my device?

The best and easiest method for installing applications is OTA (over-the-air):

  1. Start with the device on which you wish to install an application.
  2. Use the browser on the device and navigate to apps@NASA.
  3. Find the application you wish to install and click Download.
  4. Follow the on-screen instructions.

How do I upgrade an existing application?

Upgrades can be installed in the same fashion as first-time installations. Simply visit apps@NASA and find the appropriate updated application via the Applications tab or through the Search function. Once found, install the application again.

Are there how-to materials available for working within these applications?

Developers of NASA internal mobile applications are asked that the outcome of their work be both intuitive and natural – especially when the mobile app is a lightweight version of a commonly used desktop application. Therefore, no how-to materials are required from developers.

However, if you have questions or issues that need attention, please use the Feedback Forums and the appropriate thread.

How can I get notified when updates to applications are available?

Notifications will be posted to apps@NASA. Some applications will notify you of available updates when they are launched, however it will depend on how the app was coded when initially developed. At this time, built-in update notifications are not required for NASA internal mobile apps.

Where do I go when I need support?

Applications found within apps@NASA are generally supported through posts and replies within the Community & Support Forums.

Many applications will have a built-in Help function – depending on the developer/group that coded it.

Users should remember that support for mobile devices (i.e., hardware) remains the responsibility of the user (in the case of personal devices), or through the user’s hardware support function at their respective Center (in the case of an Agency-issued device). The mobile applications found within apps@NASA are not supported by a user’s Center support function.

Are there times when these applications can/cannot be used?

When the backend infrastructure systems are down - for maintenance, processing, upgrades, etc. - the mobile app that uses those systems will also be down.

When this is happening, you may be able to login to the mobile app but it’s likely you’ll receive an error when attempting to work within the app itself. Errors will vary from system to system.

Who developed these applications?

Applications found within apps@NASA are developed by internal NASA personnel (civil servants and contractors) for use by internal NASA audiences only.

How do I get my NASA internal mobile application hosted on apps@NASA?

If you meet these basic requirements:

  1. You are a NASA Civil Servant or NASA contractor
  2. Your mobile application is built for one or more of the supported platforms (e.g., iOS, Android, etc.)
  3. Your audience is NASA internal Civil Servants and/or contractors
...you may have your mobile application hosted within apps@NASA!

To get started please send an email to CIMA. Include your contact information, the name of your application, and any pertinent details you think would be helpful.

What are the benefits of having my app on apps@NASA?

As an app owner, some of the benefits include:

  1. NASA-based centralized distribution vs. "open" or public distribution
  2. Ability to target NASA-only personnel (Civil Servants and NASA contractors)
  3. Acquire user ratings and reviews for your app(s)
  4. Ability to control your audience based on NASA individual users, groups, lists, etc. (such as the NED or other identifying factors)
  5. Share updates easily
  6. Metrics & Analytics – know most anything about your app!

As an app developer, some of the benefits include:

  1. No need to purchase developer licenses
  2. Acquire user ratings and reviews for your app(s)
  3. Ability to incorporate an Agency-approved authentication structure into your app
  4. Incorporate NASA systems data securely
  5. Share and use code/modules already developed (don't reinvent the wheel!)

...and many more!

Android FAQ

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Why aren't there more Android applications?

The CIMA team is working to provide more Android applications for our existing mobile applications.

Apple iOS (iPhone, iPad and iTouch) FAQ

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How do I get started installing apps from the apps@nasa.gov website to my iOS (iPad/iPhone/iPod)?

Step One
Prior to beginning the installation process please ensure you have the proper settings enabled on your iPhone for use with Launchpad. This can be accomplished by selecting "Settings" from the screen of your iPhone. Once you have selected "Settings" a new screen will appear. From this screen scroll down to select "Safari". Once the Safari attributes are visible scroll down until you see a section labeled "Privacy". From the Privacy section select the field labeled "Accept Cookies" and ensure this field is set to "From visited". Once you have done this you may exit out of settings by pressing the round/home button (square inside of circle) on your iPhone (at the bottom base of the screen).
Step Two
From your iPhone screen select the icon labeled "Safari". Once Safari has launched on your iPhone type apps.nasa.gov into the url (address bar of safari). Once the apps@nasa page is displayed select the icon labeled "Browse the Apps". Once the page has been refreshed click on the mobile app you want to install. Once you have selected the mobile app for installation the page will be refreshed. Underneath the icon of the mobile application you will see a small link labeled "Sign in" to download app. Once you have selected the "Sign In" link you will be prompted to enter your AUID and your associated launchpad password. If you are uncertain of your launchpad password you can visit https://launchpad.nasa.gov to verify. We recommend completing the verification process from your desktop/laptop.
Step Three
Once you have been authenticated into apps@nasa you will be redirected back to the page with the mobile app you had previously selected for downloading. You should now see a yellow/orange bar appearing below the mobile app icon. Select this field/link and the download process will begin. You will be prompted with a txt box asking you to cancel or install, so please select "Install".
Step Four
Once installation is complete you will see the mobile app icon installed on your iPhone. When you select the application will launch, and you will be asked to authenticate using your AUID and associated Launchpad password. After you have successfully authenticated it will prompt you to enter a 4 digit pin for future authentication. You may choose to do this or not. If you do not enter a pin you will be prompted each time to enter your AUID and password, however if you choose a pin you will only be prompted to enter the pin on future visits.

From Desktop/Laptop
Open your internet browser and navigate to https://apps.nasa.gov
Click on the tab labeled "Apps" found to the right of the page
Click on the app for downloading
Select the "Downloads" tab from the new page displayed
Click on the link for the mobile device you will be syncing to A popup window is displayed – select sign-in
You will be redirected to launchpad – please enter your launchpad credentials
Once authenticated via launchpad you will be redirected back to apps@nasa
You will need to select the download tab again, and then click on the link for your device
The download process will begin and iTunes will open on your desktop/laptop for storage
Sync your iPhone and/or iPad to iTunes and you should be all set with the app on your mobile device

Why can I not install applications from my device directly?

It appears that some of our iPhone/iPad users are experiencing issues with LaunchPad even with the cookies enabled. We are working with the ICAM team to resolve the LaunchPad issue with iOS devices. We apologize for this inconvenience. In the meantime, you can download the iPhone application to your desktop iTunes and then sync the application to your iPhone/iPad. Just visit apps@NASA at https://apps.nasa.gov/apps and download the desired iPhone/iPad apps to your desktop and drag them into iTunes. You can then just sync your iPhone/iPad to your desktop with iTunes.

What do I do if I receive the message “Untrusted Enterprise Developer” on my iOS device?

New security measures in iOS 9 and later prevents the user from starting NASA enterprise apps until enabling NASA apps though the settings menu. If you receive the message “Untrusted Enterprise Developer”, then you must perform the following steps to enable NASA apps:

On your iOS 9 device go to -> Settings -> General -> Device Management -> "NASA" -> Trust "NASA"

Visit apple support site https://support.apple.com/en-us/HT204460 for more information.

Login (Launchpad/eAuth) FAQ

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I am having issues with logging in with my Launchpad/eAuth credentials?

Let's have you check to make sure your LaunchPad (eAuth) password is up to date. When you have time, please visit https://launchpad.nasa.gov/ and see if you can login with your NASA credentials (AUID and Password).

If you have any questions on using LaunchPad to test visit http://www.nasa.gov/offices/ocio/launchpad_faq.html for more information. If you are able to successfully login to LaunchPad and still not able to login to the mobile apps with the same credentials please let us know and we can open up a support ticket to get you up and running.